Ensuring our customers are 100% satisfied is of the utmost importance to us. If you are in any way dissatisfied with the products you have received, we will happily organise a refund or an exchange for you, so long as the products are returned to us within 14 (fourteen) days of you receiving them, undamaged and in original packaging. Postage will be the responsibility of the returning party. If there is something about the product you are unhappy with, please let us know, so we can try to improve our services.


In accordance with the Australian Competition and Consumer Commission and under the
Trade Practices Act 1974 you may seek a refund if goods:

However, the goods must be returned within a reasonable period (14 days) and you may be asked for proof of purchase. You may also be asked to demonstrate that the problem with the goods was not your fault.

If you prefer an alternative to a refund, we can arrange for goods to be exchanged or repaired. A store credit may be offered at our discretion.

Please choose carefully as you are not entitled to a refund if you simply change your mind. Keep your receipt as proof of purchase.

Please contact us if you require any further information on 0414 700 089 or email us at


Please feel free to contact us if you require further information or a clarification of any statements above.